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Support
Portal
Click here to see answers to all of Frequently Asked Questions, which are broken down by component part.
Below, you can view "how to" videos that show how to do common tasks within the portal.
If none of this information solves your query, please create a ticket and we will respond to you as soon as we can.

Introduction to the Knowio Web Portal
Introduction to the Knowio Web Portal
How to create and activate a new site
How to create and activate a new site
Navigating the individual site view
Managing user and site access
Managing user and site access
Adding multiple users to multiple sites
Adding multiple users to multiple sites
Adding smart padlocks (and keyboxes) to a site remotely
Setting up rules for a site (video coming soon)
Setting up rules for a site (video coming soon)
Utilising Mass Holiday Mode to save (loads of) time
Utilising Mass Holiday Mode to save (loads of) time
Utilising the copy site configuration tool
Utilising the copy site configuration tool
How to set up timed access restrictions to a site
More coming soon

Interested in becoming a trusted partner?
Knowio is sold exclusively via our network of professional security partners. Join us today to bring better security system control to your customers.
Find out more
© 2026 Inniovate, Ltd. All Rights Reserved
NI692285

Interested in becoming a trusted partner?
Knowio is sold exclusively via our network of professional security partners. Join us today to bring better security system control to your customers.
Find out more
© 2026 Inniovate, Ltd. All Rights Reserved
NI692285

Interested in becoming a trusted partner?
Knowio is sold exclusively via our network of professional security partners. Join us today to bring better security system control to your customers.
Find out more
© 2026 Inniovate, Ltd. All Rights Reserved
NI692285
