App – general
Do I need to pay to get the Knowio app?
No, the app is free to download from either store. You can see the links to the relevant store at the bottom of this page.
Do I need to be online (i.e. have mobile data or access to Wi-Fi) to use the app?
No, you can login when offline. Naturally to change the status of a site or a controller, or to see how Anywhere Sensors have changed status, you must be online. However you can open smart locks while offline. You also must be online to generate access codes for padlocks or key boxes.
How many locks, controllers sensors can be assigned to a give site?
Each site can have 1 controller, up to 4 smart locks (if no controller present) and can take in up to 8 sensors.
Is there any limit to the number of users that can access a site?
There is no limit to the number of users that can access any given site.
Is there any limit to the number of sites that go into the app?
No, there is no limit to the number of sites that go into the app, and you can have as many sites as you want for the amount of devices that you have.
How do I invite new users to the Knowio app?
Managers can invite other users via the app. Go to the access tab within a site and tap on the + button on the top right corner. Pick if you want the person in question to be a standard user or a manager, then enter their email address. They will then receive an invite email to set up their account. If they already have an account, the new site will simply appear in their site list, if they do not have an account they will get an email invite. You will get a new account confirmation email when someone you invites successfully sets up their account.
What is the difference between a standard user and a manager?
In simple terms, a standard user only has rights to open padlocks/key boxes, control controllers and see the status of sensors. They can have their access revoked by a manager from within the app. A manager on the other hand, can add standard users or other managers and revoke access for standard users. They can see all logs, set up rules and add and remove devices.
I have a manager that I want to remove from the app, how do I do that?
Managers can only be removed via the portal. If you do not yet have access to the Knowio Portal, please request via our partner reseller, or you can contact us directly to request access.
Do I need to pay to get the Knowio app?
No, the app is free to download from either store. You can see the links to the relevant store at the bottom of this page.
Do I need to be online (i.e. have mobile data or access to Wi-Fi) to use the app?
No, you can login when offline. Naturally to change the status of a site or a controller, or to see how Anywhere Sensors have changed status, you must be online. However you can open smart locks while offline. You also must be online to generate access codes for padlocks or key boxes.
How many locks, controllers sensors can be assigned to a give site?
Each site can have 1 controller, up to 4 smart locks (if no controller present) and can take in up to 8 sensors.
Is there any limit to the number of users that can access a site?
There is no limit to the number of users that can access any given site.
Is there any limit to the number of sites that go into the app?
No, there is no limit to the number of sites that go into the app, and you can have as many sites as you want for the amount of devices that you have.
How do I invite new users to the Knowio app?
Managers can invite other users via the app. Go to the access tab within a site and tap on the + button on the top right corner. Pick if you want the person in question to be a standard user or a manager, then enter their email address. They will then receive an invite email to set up their account. If they already have an account, the new site will simply appear in their site list, if they do not have an account they will get an email invite. You will get a new account confirmation email when someone you invites successfully sets up their account.
What is the difference between a standard user and a manager?
In simple terms, a standard user only has rights to open padlocks/key boxes, control controllers and see the status of sensors. They can have their access revoked by a manager from within the app. A manager on the other hand, can add standard users or other managers and revoke access for standard users. They can see all logs, set up rules and add and remove devices.
I have a manager that I want to remove from the app, how do I do that?
Managers can only be removed via the portal. If you do not yet have access to the Knowio Portal, please request via our partner reseller, or you can contact us directly to request access.
Do I need to pay to get the Knowio app?
No, the app is free to download from either store. You can see the links to the relevant store at the bottom of this page.
Do I need to be online (i.e. have mobile data or access to Wi-Fi) to use the app?
No, you can login when offline. Naturally to change the status of a site or a controller, or to see how Anywhere Sensors have changed status, you must be online. However you can open smart locks while offline. You also must be online to generate access codes for padlocks or key boxes.
How many locks, controllers sensors can be assigned to a give site?
Each site can have 1 controller, up to 4 smart locks (if no controller present) and can take in up to 8 sensors.
Is there any limit to the number of users that can access a site?
There is no limit to the number of users that can access any given site.
Is there any limit to the number of sites that go into the app?
No, there is no limit to the number of sites that go into the app, and you can have as many sites as you want for the amount of devices that you have.
How do I invite new users to the Knowio app?
Managers can invite other users via the app. Go to the access tab within a site and tap on the + button on the top right corner. Pick if you want the person in question to be a standard user or a manager, then enter their email address. They will then receive an invite email to set up their account. If they already have an account, the new site will simply appear in their site list, if they do not have an account they will get an email invite. You will get a new account confirmation email when someone you invites successfully sets up their account.
What is the difference between a standard user and a manager?
In simple terms, a standard user only has rights to open padlocks/key boxes, control controllers and see the status of sensors. They can have their access revoked by a manager from within the app. A manager on the other hand, can add standard users or other managers and revoke access for standard users. They can see all logs, set up rules and add and remove devices.
I have a manager that I want to remove from the app, how do I do that?
Managers can only be removed via the portal. If you do not yet have access to the Knowio Portal, please request via our partner reseller, or you can contact us directly to request access.
App – Locks
How do I know if a smart lock is in range?
AI-driven analysis uses advanced algorithms to process your data in real-time, identifying trends, patterns, and opportunities. This helps you make informed decisions quickly, optimize your strategies, and stay ahead of the competition.
How do I know if a smart lock is in range?
AI-driven analysis uses advanced algorithms to process your data in real-time, identifying trends, patterns, and opportunities. This helps you make informed decisions quickly, optimize your strategies, and stay ahead of the competition.
I have the lock in front of me and the app open, but the padlock icon is dull. What is wrong?
Double check that you have Bluetooth activated on your phone and the app has been given relevant permissions to use it, otherwise the app cannot communicate with the lock in question.
I have the lock in front of me and the app open, but the padlock icon is dull. What is wrong?
Double check that you have Bluetooth activated on your phone and the app has been given relevant permissions to use it, otherwise the app cannot communicate with the lock in question.
Can I move padlocks and keyboxes from site to site within the app?
Yes, you can unlink a padlock/keybox from one site within the devices section within a site. Simply tap the delete button on the device that you want to move and it will be removed from the site in question. Then go to the site that you want to add it to, again go to devices and now add it to that site by clicking the add button on the top right corner. Select padlock or keybox from the list, then select the output you want to add it to (you can change the name after (see two questions down) and when prompted press the button on the padlock. A video is available on the app section of the support page that demonstrates how to do this.
Can I move padlocks and keyboxes from site to site within the app?
Yes, you can unlink a padlock/keybox from one site within the devices section within a site. Simply tap the delete button on the device that you want to move and it will be removed from the site in question. Then go to the site that you want to add it to, again go to devices and now add it to that site by clicking the add button on the top right corner. Select padlock or keybox from the list, then select the output you want to add it to (you can change the name after (see two questions down) and when prompted press the button on the padlock. A video is available on the app section of the support page that demonstrates how to do this.
Can I change the name of a padlock/keybox when its located in a site?
Yes, you can do this by clicking on the pencil on the top right corner of a site page, select the output in question (1-4, which may already be renamed) and then tap on the name field and change it accordingly. Please note that this will change the name of the site padlock/keybox for all users. A video is available on the app section of the support page that demonstrates how to do this.
Can I change the name of a padlock/keybox when its located in a site?
Yes, you can do this by clicking on the pencil on the top right corner of a site page, select the output in question (1-4, which may already be renamed) and then tap on the name field and change it accordingly. Please note that this will change the name of the site padlock/keybox for all users. A video is available on the app section of the support page that demonstrates how to do this.
Can I change the name of a site that I have access to?
Yes, you can change the name of the site so that you can refer it to as you want to. This will not change the name of the site for any other users, but will mean that when you share access to that site, the name you gave it will be used for the new user. They in turn can change it too once they have access. To change the site name, simply tap on the pencil on the sites overview screen. Then select the site you want to change the name of, and then tap rename. A video is available on the app section of the support page that demonstrates how to do this.
Can I change the name of a site that I have access to?
Yes, you can change the name of the site so that you can refer it to as you want to. This will not change the name of the site for any other users, but will mean that when you share access to that site, the name you gave it will be used for the new user. They in turn can change it too once they have access. To change the site name, simply tap on the pencil on the sites overview screen. Then select the site you want to change the name of, and then tap rename. A video is available on the app section of the support page that demonstrates how to do this.
How do I identify which device is a padlock and what is a keybox in the app?
If you go to devices within a site in particular, you will note a long code under the words Smart Lock. If this code starts with SP2E that is a padlock and if it begins with IGK3, it is a keybox. The words in yellow clarify the name of that device in the site itself.
How do I identify which device is a padlock and what is a keybox in the app?
If you go to devices within a site in particular, you will note a long code under the words Smart Lock. If this code starts with SP2E that is a padlock and if it begins with IGK3, it is a keybox. The words in yellow clarify the name of that device in the site itself.
What is the keypad for on the padlocks and keyboxes?
It is possible to generate access codes for the keypads on the Knowio smart padlocks and key boxes, which means that they can be opened without the Knowio app. This is ideal for either temporary visitors or employees or regular visitors that do not have a smart phone. A number of different access codes can be created: - One Time Passcode, which lasts for 24 hours before expiring and can be used just once - Permanent Passcodes, which last until deleted (See below) - Duration Passcodes, which can be used from a chosen date in the future until a decided upon expiry date - Weekly, which can be used to give access during specific times on certain days of the week.
What is the keypad for on the padlocks and keyboxes?
It is possible to generate access codes for the keypads on the Knowio smart padlocks and key boxes, which means that they can be opened without the Knowio app. This is ideal for either temporary visitors or employees or regular visitors that do not have a smart phone. A number of different access codes can be created: - One Time Passcode, which lasts for 24 hours before expiring and can be used just once - Permanent Passcodes, which last until deleted (See below) - Duration Passcodes, which can be used from a chosen date in the future until a decided upon expiry date - Weekly, which can be used to give access during specific times on certain days of the week.
How I generate access codes for padlocks and keyboxes?
Access codes are generated in the access section of the app, accessed from the bottom menu bar. Once in it, tap on the + button on the top right corner of the app, then choose “Generate lock access code”. Pick the lock that you want to give access to, if more than two of them are in the site in question. Enter the person’s first and second name, then chose if you want the code to be auto generated, or if you want to create a custom pin. Important - If you want to create a custom code, the phone must be in the vicinity of the lock in order to communicate this new code to the lock. Then choose which code type you want – i.e. One Time Pin, Permanent Pin, Duration Pin or Weekly Pin. Press Generate access, which will create the access code, which can then be shared via text message, or WhatsApp etc, or copy it to you clipboard. Important note – you must be connected to the internet in order to generate access codes.
How I generate access codes for padlocks and keyboxes?
Access codes are generated in the access section of the app, accessed from the bottom menu bar. Once in it, tap on the + button on the top right corner of the app, then choose “Generate lock access code”. Pick the lock that you want to give access to, if more than two of them are in the site in question. Enter the person’s first and second name, then chose if you want the code to be auto generated, or if you want to create a custom pin. Important - If you want to create a custom code, the phone must be in the vicinity of the lock in order to communicate this new code to the lock. Then choose which code type you want – i.e. One Time Pin, Permanent Pin, Duration Pin or Weekly Pin. Press Generate access, which will create the access code, which can then be shared via text message, or WhatsApp etc, or copy it to you clipboard. Important note – you must be connected to the internet in order to generate access codes.
Can I create my own or get access code users to choose their own codes?
Yes, as per the above, you can do this, but you must be in vicinity of the lock in question in order to allow the phone to send that new code to the lock via Bluetooth.
Can I create my own or get access code users to choose their own codes?
Yes, as per the above, you can do this, but you must be in vicinity of the lock in question in order to allow the phone to send that new code to the lock via Bluetooth.
Can I delete access codes for padlocks and keyboxes?
Can I delete access codes for padlocks and keyboxes?
A code user has forgotten their code, how can I find out what it is?
Same process as above can be used. You do not need to be near the padlock to get access to this code.
A code user has forgotten their code, how can I find out what it is?
Same process as above can be used. You do not need to be near the padlock to get access to this code.
Is there a master pin for a padlock/keybox? Where do I find it.
Yes there is. In terms of its location, see the third image from the left above. Please be aware that this Pin cannot be changed and so should not be given out to anyone that is not an administrator.
Is there a master pin for a padlock/keybox? Where do I find it.
Yes there is. In terms of its location, see the third image from the left above. Please be aware that this Pin cannot be changed and so should not be given out to anyone that is not an administrator.
Are there limits on the amount of pins that can be generated in an hour?
You can create 5 unique auto pins per hour. There is no limit to the amount of custom pins that you can generate.
Are there limits on the amount of pins that can be generated in an hour?
You can create 5 unique auto pins per hour. There is no limit to the amount of custom pins that you can generate.
How many auto pins can be generated and be available for use at any given time?
199 auto pin codes can be generated and be “active and ready to be used” at any given time. If you generate a 200th auto pin, it will automatically expire the auto pin with the closest expiration date.
How many auto pins can be generated and be available for use at any given time?
199 auto pin codes can be generated and be “active and ready to be used” at any given time. If you generate a 200th auto pin, it will automatically expire the auto pin with the closest expiration date.
How long does a One Time Passcode (OTP) last/expire?
An OTP lasts for 24 hours before it auto-expires. A permanent pin must be used within 24 hours of its creation in order to be activated.
How long does a One Time Passcode (OTP) last/expire?
An OTP lasts for 24 hours before it auto-expires. A permanent pin must be used within 24 hours of its creation in order to be activated.
Can opening a padlock with a passcode make a “rule” work, such as auto-disarming cameras on a monitored CCTV system?
A passcode can only make a rule work if a Knowio Gateway is in the vicinity of the padlock. The padlock does not have a sim card in it. However, if a Knowio Gateway is within 12.5 metres of the padlock, it can “listen” to the padlock and send on information to the Knowio Cloud in order to allow rules to work.
Can opening a padlock with a passcode make a “rule” work, such as auto-disarming cameras on a monitored CCTV system?
A passcode can only make a rule work if a Knowio Gateway is in the vicinity of the padlock. The padlock does not have a sim card in it. However, if a Knowio Gateway is within 12.5 metres of the padlock, it can “listen” to the padlock and send on information to the Knowio Cloud in order to allow rules to work.
Will I get a notification in real-time when an access code is used?
As per the above, only if a Gateway is in use, and if a gateway is in use, you only know that the padlock was opened, not who opened it. Who opened it will be stored in the lock itself, and this will be uploaded the next time someone opens the lock via the app.
Will I get a notification in real-time when an access code is used?
As per the above, only if a Gateway is in use, and if a gateway is in use, you only know that the padlock was opened, not who opened it. Who opened it will be stored in the lock itself, and this will be uploaded the next time someone opens the lock via the app.
Will I get a notification in real-time when an access code is created?
Not currently, this is an option that is on our road map. You can though go to the logs at any time, and see up-to-date data as to when an access code is created and who created it.
Will I get a notification in real-time when an access code is created?
Not currently, this is an option that is on our road map. You can though go to the logs at any time, and see up-to-date data as to when an access code is created and who created it.
How many offline events can be stored on the lock before it runs out of memory?
The locks can store 299 offline openings in its memory. So, for example, if you have 10 people per day opening the locks only with pins, and no one with the app, then its important that someone goes to the lock once a month and opens it in order to download these logs and get them into the system.
How many offline events can be stored on the lock before it runs out of memory?
The locks can store 299 offline openings in its memory. So, for example, if you have 10 people per day opening the locks only with pins, and no one with the app, then its important that someone goes to the lock once a month and opens it in order to download these logs and get them into the system.
How long are logs stored on the app for?
Generally these are stored for a minimum of 30 days, but sometimes longer.
How long are logs stored on the app for?
Generally these are stored for a minimum of 30 days, but sometimes longer.
Hardware - Padlock only
How long does the battery last in the SP2E Padlock?
The battery lasts approximately one year. The primary factor in effecting this is how cold it is. This is calculated based on approximately 10 openings per day, and in the number of openings per day does not tangibly affect the battery length. Most of the padlock’s energy is used up in Bluetooth broadcasting, not releasing of the locking mechanism.
How long does the battery last in the SP2E Padlock?
The battery lasts approximately one year. The primary factor in effecting this is how cold it is. This is calculated based on approximately 10 openings per day, and in the number of openings per day does not tangibly affect the battery length. Most of the padlock’s energy is used up in Bluetooth broadcasting, not releasing of the locking mechanism.
How long does it take to fully recharge the battery in the Padlock?
From totally flat, it takes about one hour to recharge the battery. Please be aware that it is not good for a battery’s health to allow it regularly go flat, and for maximum lifetime we recommend recharging it before it reaches below 10%.
How long does it take to fully recharge the battery in the Padlock?
From totally flat, it takes about one hour to recharge the battery. Please be aware that it is not good for a battery’s health to allow it regularly go flat, and for maximum lifetime we recommend recharging it before it reaches below 10%.
What ratings does the padlock have?
The Enterprise Padlock has CEN-3 rating. It also is IPX8, which means its fully sumergible in water. It also has IK-09 accreditation. You can learn more from the datasheet
What ratings does the padlock have?
The Enterprise Padlock has CEN-3 rating. It also is IPX8, which means its fully sumergible in water. It also has IK-09 accreditation. You can learn more from the datasheet
I am unable to close the shackle to lock the padlock, what do I do?
Do an unlock via an access code or Bluetooth and try to close the shackle again. Note that you might accidentally lock the padlock manually by holding the UNLOCK button for 2 seconds when the padlock is open.
I am unable to close the shackle to lock the padlock, what do I do?
Do an unlock via an access code or Bluetooth and try to close the shackle again. Note that you might accidentally lock the padlock manually by holding the UNLOCK button for 2 seconds when the padlock is open.
I closed the shackle but the padlock did not relock automatically, now what?
Try to lock the padlock manually by holding the UNLOCK button for 2 seconds. If this doesn’t work, please contact us or our partner reseller to arrange for a replacement unit.
I closed the shackle but the padlock did not relock automatically, now what?
Try to lock the padlock manually by holding the UNLOCK button for 2 seconds. If this doesn’t work, please contact us or our partner reseller to arrange for a replacement unit.
Hardware - Keybox only
How long does the battery last in the Keybox?
The battery lasts approximately one year. The primary factor in effecting this is how cold it is. This is calculated based on approximately 10 openings per day, and in the number of openings per day does not tangibly affect the battery length.
How long does the battery last in the Keybox?
The battery lasts approximately one year. The primary factor in effecting this is how cold it is. This is calculated based on approximately 10 openings per day, and in the number of openings per day does not tangibly affect the battery length.
How do I change the batteries on the keybox?
This is done in the same way that they were inserted into the keybox at the beginning. Loosen the 4 screws and remove battery cover, add in the new/recharged batteries and replace the cover and tighten the screws.
How do I change the batteries on the keybox?
This is done in the same way that they were inserted into the keybox at the beginning. Loosen the 4 screws and remove battery cover, add in the new/recharged batteries and replace the cover and tighten the screws.
What is the maximum thickness of items that can be stored in the keybox?
Any item that exceeds 25mm in thickness runs the risk of setting of the obstruction alarm and the keybox won’t close properly. Then go to the site that you want to add it to, again go to devices and now add it to that site by clicking the add button on the top right corner. Select padlock or keybox from the list, then select the output you want to add it to (you can change the name after (see two questions down) and when prompted press the button on the padlock. A video is available on the app section of the support page that demonstrates how to do this.
What is the maximum thickness of items that can be stored in the keybox?
Any item that exceeds 25mm in thickness runs the risk of setting of the obstruction alarm and the keybox won’t close properly. Then go to the site that you want to add it to, again go to devices and now add it to that site by clicking the add button on the top right corner. Select padlock or keybox from the list, then select the output you want to add it to (you can change the name after (see two questions down) and when prompted press the button on the padlock. A video is available on the app section of the support page that demonstrates how to do this.
Hardware - both padlock and keybox
How do I know how much battery is left in the padlock or keybox?
Every time someone opens a padlock, it updates the app with the amount of battery left in it. This is shown on the padlock pin, with the amount of battery left the last time it was updated. It is important for users to keep an eye on this, as for example if a padlock shows 30% battery left, but the last recording was dated 6 months ago, then the battery will likely be flat when the next person wants to open a site.
How do I know how much battery is left in the padlock or keybox?
Every time someone opens a padlock, it updates the app with the amount of battery left in it. This is shown on the padlock pin, with the amount of battery left the last time it was updated. It is important for users to keep an eye on this, as for example if a padlock shows 30% battery left, but the last recording was dated 6 months ago, then the battery will likely be flat when the next person wants to open a site.
What do I do if I want to open the padlock or keybox, but the battery is dead?
Use the USB C cable to jumpstart the lock and unlock it. We recommend that you bring a portable battery charger when attending remote sites in particular. A lot of Android mobile phones allow you to charge a device with their power, which can be useful if you have forgotten a portable battery charger. The padlock keypad flashes white and LED indicator flashes red when I activate the keypad. What does this mean? This means that Security Lockout is triggered, as an invalid code has been entered more than 5 times in a row: 1) When “Keypad Security Lockout” is triggered 1st time: o There will be siren for 30 seconds o Keypad will not accept any pin codes for 1 minute 2) When “Keypad Security Lockout ” is consecutively triggered 2nd time: o There will be siren for 60 seconds o Keypad will not accept any pin codes for 5 minutes 3) When “Keypad Security Lockout” is consecutively triggered 3rd and subsequent times: o There will be siren for 90 seconds o Keypad will not accept any pin codes for 10 minutes
What do I do if I want to open the padlock or keybox, but the battery is dead?
Use the USB C cable to jumpstart the lock and unlock it. We recommend that you bring a portable battery charger when attending remote sites in particular. A lot of Android mobile phones allow you to charge a device with their power, which can be useful if you have forgotten a portable battery charger. The padlock keypad flashes white and LED indicator flashes red when I activate the keypad. What does this mean? This means that Security Lockout is triggered, as an invalid code has been entered more than 5 times in a row: 1) When “Keypad Security Lockout” is triggered 1st time: o There will be siren for 30 seconds o Keypad will not accept any pin codes for 1 minute 2) When “Keypad Security Lockout ” is consecutively triggered 2nd time: o There will be siren for 60 seconds o Keypad will not accept any pin codes for 5 minutes 3) When “Keypad Security Lockout” is consecutively triggered 3rd and subsequent times: o There will be siren for 90 seconds o Keypad will not accept any pin codes for 10 minutes
How do I deactivate the security lockout?
To do this with a valid access code, you must wait inline with the above timings (1/5/10 minutes) or else use the app to open the padlock using Bluetooth.
How do I deactivate the security lockout?
To do this with a valid access code, you must wait inline with the above timings (1/5/10 minutes) or else use the app to open the padlock using Bluetooth.
The padlock/keybox is not responding at all, what do I do?
The device battery is probably flat, so use the USB C cable to jumpstart the lock and unlock it. Charge the lock to continue using it. Please ensure that the lock is fully charged before your next deployment.
The padlock/keybox is not responding at all, what do I do?
The device battery is probably flat, so use the USB C cable to jumpstart the lock and unlock it. Charge the lock to continue using it. Please ensure that the lock is fully charged before your next deployment.
I tried to use USB-C to jumpstart the padlock/keybox but am unable to do so, what do I do?
Please ensure USB-C connector is connected to the USB-C slot securely while unlocking it with PIN code or Bluetooth, unlocking within 20 seconds. Please ensure that your Power Bank has sufficient power.
I tried to use USB-C to jumpstart the padlock/keybox but am unable to do so, what do I do?
Please ensure USB-C connector is connected to the USB-C slot securely while unlocking it with PIN code or Bluetooth, unlocking within 20 seconds. Please ensure that your Power Bank has sufficient power.
Portal
How do I gain access to the portal?
Portal access is granted by your reseller, and is done much like the app, via invite.
How do I gain access to the portal?
Portal access is granted by your reseller, and is done much like the app, via invite.
Where do I access the portal? Is there specialist software?
The portal is access via your web browser, so no specific sotware is needed. There is a link to it at the very top of this website.
Where do I access the portal? Is there specialist software?
The portal is access via your web browser, so no specific sotware is needed. There is a link to it at the very top of this website.
Who needs access to the portal?
Yes, you can unlink a padlock/keybox from one site within the devices section within a site. Simply tap the delete button on the device that you want to move and it will be removed from the site in question. Then go to the site that you want to add it to, again go to devices and now add it to that site by clicking the add button on the top right corner. Select padlock or keybox from the list, then select the output you want to add it to (you can change the name after (see two questions down) and when prompted press the button on the padlock. A video is available on the app section of the support page that demonstrates how to do this.
Who needs access to the portal?
Yes, you can unlink a padlock/keybox from one site within the devices section within a site. Simply tap the delete button on the device that you want to move and it will be removed from the site in question. Then go to the site that you want to add it to, again go to devices and now add it to that site by clicking the add button on the top right corner. Select padlock or keybox from the list, then select the output you want to add it to (you can change the name after (see two questions down) and when prompted press the button on the padlock. A video is available on the app section of the support page that demonstrates how to do this.
Can I do everything I can do in the app in the portal?
Almost. The only things it is not possible to do via the portal is either add smart locks to the system for the first time or direclty open locks, both which need to have Bluetooh functionality only available in a smartphone.
Can I do everything I can do in the app in the portal?
Almost. The only things it is not possible to do via the portal is either add smart locks to the system for the first time or direclty open locks, both which need to have Bluetooh functionality only available in a smartphone.
What else can i do in the portal?
The portal is a powerful admin tool, with a number of features that do not exist in the app. You can view all your smart locks by site and order them by battery life, mass add or remove sites to user profiles, group sites together and a lot of other admin tasks, which are much quicker done in the portal than in the app.
What else can i do in the portal?
The portal is a powerful admin tool, with a number of features that do not exist in the app. You can view all your smart locks by site and order them by battery life, mass add or remove sites to user profiles, group sites together and a lot of other admin tasks, which are much quicker done in the portal than in the app.
Controller
How many outputs does the controller have?
It has 4 outputs, each of which is optically isolated from the other ones.
How many outputs does the controller have?
It has 4 outputs, each of which is optically isolated from the other ones.
Can the outputs be set to pulse as well as latch open?
Yes they can, this is done via the app when configuring it from the outset.
Can the outputs be set to pulse as well as latch open?
Yes they can, this is done via the app when configuring it from the outset.
How many inputs does the controller have?
It has 8 inputs
How many inputs does the controller have?
It has 8 inputs
What voltage does the controller use to power it?
yes, 30 volts is the maximum load
What voltage does the controller use to power it?
yes, 30 volts is the maximum load
Is there a maximum load on the outputs?
Yes, there is a maximum load of 30 volts.
Is there a maximum load on the outputs?
Yes, there is a maximum load of 30 volts.
Gateway - **COMING SOON**
Will the gateway need power to operate?
No, it is a rechargeable battery much like the padlock. It is also recharged with a USB-C cable.
Will the gateway need power to operate?
No, it is a rechargeable battery much like the padlock. It is also recharged with a USB-C cable.
How do long will the battery last on the gateway?
It lasts approximately one year, and updates daily on the app.
How do long will the battery last on the gateway?
It lasts approximately one year, and updates daily on the app.
How does the gateway communicate to the Knowio Cloud?
The Gateway uses LTE-CAT(M) or 2G
How does the gateway communicate to the Knowio Cloud?
The Gateway uses LTE-CAT(M) or 2G
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Knowio is sold exclusively via our network of professional security partners. Join us today to bring better security system control to your customers.
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© 2023 Inniovate, Ltd. All Rights Reserved
NI692285
Interested in becoming a trusted partner?
Knowio is sold exclusively via our network of professional security partners. Join us today to bring better security system control to your customers.
Find out more
© 2023 Inniovate, Ltd. All Rights Reserved
NI692285
Interested in becoming a trusted partner?
Knowio is sold exclusively via our network of professional security partners. Join us today to bring better security system control to your customers.
Find out more
© 2023 Inniovate, Ltd. All Rights Reserved
NI692285
Interested in becoming a trusted partner?
Knowio is sold exclusively via our network of professional security partners. Join us today to bring better security system control to your customers.
Find out more
© 2023 Inniovate, Ltd. All Rights Reserved
NI692285